Many industries, including the public sector, hospitality and retail or those organisations providing customer services involve direct interaction with customers or members of the public. Unfortunately not all interaction is friendly with some ending in verbal or physical confrontations that can directly impact upon the welfare of staff, moral in the workplace and reputational damage.
Trident Manor provides an interactive training programme that reduces the likelihood of a conflict situation arising and provides students with valuable life skills to help keep them safe. It does this by teaching preventative actions through the early identification of conflict indicators (situational awareness, communication skills, non-verbal communications etc.), an awareness of organisational procedures and finally reacting to a conflict situation (assertive communications, conflict avoidance etc.) to minimise personal risks.
Trident Manor is able to tailor the training content to ensure that it is sector specific and relevant for the audience and deliver it at a location of the client’s choice.
Please contact us to find out more information about our services.